Privacy Policy

This Privacy Policy explains how information is collected and used on the Ornate Serenity project website (the “Website”). By using this Website or submitting an enquiry form, you agree to the practices described below.

1. Who we are

This Website provides information about the residential project Ornate Serenity at Naigaon East, Thane, and related enquiry support.

Site address: Ornate Serenity, Next to Ornate Galaxy, Naigaon–Vasai Road, Naigaon (E), Thane – 401 208
Contact: 9920414728

2. Information we collect

We may collect the following information when you use the Website:

• Enquiry details you submit through the contact form, such as name, phone number, email address, housing interest, and message
• Basic technical data that may be collected automatically by hosting or analytics tools (for example browser type, device type, approximate location, and pages visited), if enabled
• Communication records if you contact us by phone, WhatsApp, email, or other channels

We do not knowingly collect information from children under 18.

3. How we use your information

We use collected information to:

• Respond to project enquiries and schedule site visits
• Share project details, brochure information, and updates you requested
• Improve the Website experience and measure campaign performance
• Meet legal, regulatory, or security requirements where applicable

We do not sell your personal information to third parties for their own marketing.

4. Where your information is stored

Enquiry form submissions may be stored securely in our database service (currently Neon) and processed through our website hosting provider (currently Vercel). These providers act as service providers to help us operate the Website.

5. Advertising and cookies

If you reach this Website through Meta (Facebook/Instagram) ads or similar platforms, those platforms may use cookies or similar technologies according to their own policies. We may also use basic cookies or similar tools needed for the Website to function.

You can control cookies through your browser settings. Blocking some cookies may affect Website features.

6. Sharing of information

We may share information only when needed with:

• Authorized sales or support team members handling your enquiry
• Service providers who host the Website or store form data
• Authorities if required by law or to protect legal rights

7. Data retention

We keep enquiry information only for as long as needed to respond to your request, provide follow-up support, and meet business or legal obligations. You may ask us to update or delete your enquiry details where applicable.

8. Data security

We take reasonable technical and organisational steps to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

9. Your choices

You may:

• Request access to the enquiry information you submitted
• Ask us to correct inaccurate details
• Ask us to delete your enquiry data, subject to legal retention needs
• Opt out of further marketing messages by telling us on call or message

10. Third-party links

This Website may link to third-party sites (for example MahaRERA or the developer website). Their privacy practices are governed by their own policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when revisions are published.

12. Contact us

For privacy-related questions or requests, contact us at:

Phone / WhatsApp: 9920414728
Project: Ornate Serenity, Naigaon (E), Thane – 401 208